Frequently Asked Questions
HOW DOES IT WORK
Browse through our designer dress collection at The House of Hire. Find a great dress you rate and add to you’re shopping basket. If you are unsure around the fit, get in touch with our stylist at Thehouseofhire@outlook.com, who will be more than happy to assist you in finding the perfect dress or outfit for your event.
Choose your desired delivery date. You can hold onto your dress for 3 or 7 days. Bespoke packages are also available for holidays or events that last that little bit longer for an extra fee. We ask you specify your event date in the note section at check out just so we can ensure the item is there on time. The first day of your booking is the day the dress arrives and the final day is the day the dress needs to be posted back. Be the best dressed, every time.
Pop your worn dress back in the pre paid return slip and post back to us at your local post office. Please ensure the dress is posted back to us no later than 12noon on the date of return to ensure you are not charged any late fees. Don’t worry about the dry cleaning – we’ll get that sorted for you!
What if my dress doesn’t fit?
If your dress arrives and it does not fit/isn’t perfect for you – then please contact email@example.com as soon as possible to notify us of this.
You will then be required to send the unworn dress with security ribbon still intact back to us in the return satchel within 24 hours of delivery. Don’t worry we will issue a credit note for the hire amount minus shipping costs. If the security ribbon has been removed for any reason or there is any marks/damage to the dress, then credit note will be issued.
When will my dress arrive?
You’re dress will arrive 1-2 days before your chosen event date via Royal Mail tracked and a signature will be required. The cost for the postage on all dresses is £9.99.
How do I know the dress is clean when I receive it?
All dresses are dry-cleaned before they are sent to a customer. We also carry out a full inspections on your dress before it is sent out to you, to ensure you always receive it in great condition.
What if I damage the dress?
We understand Accidents happen and when they do we’ll help take care of it. Please don’t try to clean or fix the dress yourself. Simply email firstname.lastname@example.org as soon as the damage takes place and we’ll let you know what to do next. We work closely with an amazing team of professionals who in most cases will be able to fix the issue at hand easily. If the dress is not repairable, unfortunately, you will be charged the replacement value of the dress; as per the amount on our website.
When can I remove the security ribbon from my dress?
Please only remove the security ribbon from your item once you have decided that you are going to keep your rental. Unfortunately, items with ribbon removed will be considered worn and cannot be exchanged.
What if the website says the dress is unavailable?
If the website says your dress of choice is unavailable then this will in most cases will mean another customer has booked your chosen dress for an event however if you’d like to double check then please contact us at Thehouseofhire@outlook.com.
How far in advance can I reserve my dress?
We take dress hire bookings up to 6 months in advance – so don’t worry if you have fallen in love with a dress but want to save it for a special occasion or event within 6 months.
What if I return my dress late?
When a dress is not returned on time it prevents us from delivering the dress to our next customer on time. We want to make sure our other customers don’t miss out on their favourite dresses that may have been already booked for a special event in advance so late fees apply for late returns.
Our late fees are as follows:
• £10.00 per day until the dress is returned to us in the worn and in a undamaged state.
• If the dress is never returned to us – we will assume that the item has been lost and will continue to charge you late fees up until the point where you have repaid 150% of the retail value of the item.
We understand that life can sometimes can in the way, and in rare circumstances some customers may not be able to return their dress on the designated return date, please let us know as soon as possible so we can inform the next customer who has booked the item. We ask you post the dress back to us by 12noon on the day of return to ensure you are charged no late fees.Please ensure you keep your parcel drop-off confirmation as this will help us resolve any disputes regarding return dates.
What if I don’t return my outfit to The House of Hire?
If a dress is unfortunately not returned to us you will be charged at a rate of 150% of the original retail value of the outfit as per our website and terms and conditions . Many of our dresses are no longer available to purchase, therefore the loss of the item results in loss of income from future bookings for our company.
Can I buy the dress?
Most dresses are not for sale as we have lots of ladies who have booked or would like to book a dress – however if you really love an item and would like to own it, you can always ask! Email us at email@example.com.
I am having issues using your website?
If you are having any technical issues ordering through or using our website, please contact us at firstname.lastname@example.org where we will be more than happy to help you and assist with any order.